Broad Street Wrington Helpline
The number to call is 07092 983064

We are pleased to report that Helpline continues to thrive in providing our Driver service to medical
appointments for those who do not have the means of getting there themselves. We can also take
relatives to hospital and nursing home visits.

We have increased the number of controllers from four to six and this gives a longer break between duties so that holidays etc. can be fitted in more easily. Our system for switching telephone numbers at the end of the duty is working well (the client requiring our service only needs to dial the switch number which is 07092 983064).

However, we have to apologise for an unintended mistake in telling clients that the switching company
Yac.com charged them 50 pence a call for the service. We have recently learnt that this charge is actually 50p per minute or part thereof. We sincerely apologise for this error and have taken the following action.

Our controllers have been asked, when receiving a call for help, to immediately obtain the client's
telephone number so that they can call back for the details of the request. This should keep the client's call to under a minute's duration. Should the client be diverted to an answerphone we suggest that the message should be very brief and contain the client's name and telephone number only.

Because of increased petrol and diesel costs we have recently raised the amount paid to our drivers from 40 pence to 42 pence per mile. This means that the cost to Helpline for a typical journey to Weston super Mare or the Bristol hospitals has risen to nearly £11.

Helpline is a 'not for profit' organisation and we rely entirely on donations from clients, and other
generous individuals and organisations in our locality. The answer to enquiries from clients regarding their level of donation remains the same. Please give whatever is affordable: we are grateful for any sum. Normally we would prefer clients to place their donation in an envelope, with their name written
on it, and deliver it to Amors Stores. If this is not possible, please hand the envelope to the driver, who will ensure that it is passed on to the Treasurer.

We are well aware that the service we provide is greatly appreciated. We are truly delighted to be able to provide it.

Peter Owen

Meanwhile, I repeat, if you need our help please call on 07092 983064
Wrington Help line was founded in 1987 with aim of providing transport to hospital, surgery or other medical appointments for those who live in the Wrington, Redhill and Butcombe areas, and who are disabled, elderly or simply unable to travel 'under their own steam'.

A team of volunteer helpers, led and organised by Peter Owen, are also very willing to collect and deliver completed prescriptions from the Chemist, etc.

Since our inception, Helpers have driven 40,000 miles on their various journeys! Their mileage expenses have been met from donations from grateful passengers and other extremely generous local donors and organisations.

Should you need to use our service please telephone: 07092 983064


The needs of users are mostly:

Attendance at hospitals and clinics
Chiropody treatment
Eye examinations
Visits to relatives and friends in care homes
                                                                     ~ ~ ~ ~ ~

Since Wrington Helpline started in our community in 1988 (covering an area around Wrington, Redhill and Butcombe) we have driven some 42,000 miles, taking and fetching people to and from local surgeries, all the hospitals, nursing homes, clinics and chiropodists, collecting prescriptions and helping the disabled with their shopping etc.

Please remember our service and let Helpline help you if you need assistance. We do not set a charge but just ask you to make a donation if you feel able to.

The telephone number to ring is 07092 983064

Peter Owen