"Everything's done by computer nowadays, and it all depends who's working the computer. We'll order one pack of 500, and they'll deliver 10 packs of 500. ....

... In the old days, someone in the office would have said 'Oh, Mr Bendall, Wrington - he doesn't want ten 500s' and given me a 'phone call"

"This is typical. We ring one supplier and place an order. After 3 weeks it still hasn't come, so we ring another supplier. Next day, by the same post, both arrive, so now I've got enough for two months.

"Shall I be rude to this next customer ?"

"Well, if you're not, nobody will recognise it as you ... There's no particular pattern to how busy we are during the week, except Wednesday afternoon's quiet because people don't realise we're open ....

..... people tend to think village prices are higher and then come in and say 'this is cheaper than in Boots' !"

I pulled a muscle dancing last night, but Morris isn't really dangerous. Anyway, there's good insurance."

"Reading the doctors' writing on prescriptions is a matter of training ... and years of experience"